How MABS can help
Our Helpline is open Monday to Friday, 9am to 8pm (0761 07 2000), if you would like to call us and discuss your debt issues. Many of our clients use a combination of our online resources and our Helpline to negotiate with creditors themselves.
Other clients use the online resources and the Helpline as a first step to attending at one of our offices.
When you call our Helpline, or call one of our offices, you will be asked for a little information about your situation. This is done to help us determine how best to help you, and how urgent your situation is - if you are in the middle of a crisis, you will not be left waiting.
Our face-to-face service
Our money advice service is completely free, confidential and independent, and is available in more than 60 locations nationwide.
If it appears that the best support we can give to you is through face-to-face meetings with one of our Money Advisers, you will be asked to collect some information before your first appointment. You may be asked to write down as much as you can about your home life – who lives with you, what income is in your home, how you spend money, what regular bills you have, and what debt you are carrying. This is really important – we cannot help you in the best way possible if we only have half the story.
Everything you tell your Money Adviser is confidential to that service, as per our Confidentiality Policy, and the Money Adviser will make no judgement on your life. We will never share your information without your permission and we will only ever share your information in accordance with our Data Protection Policy.
Generally, your Money Adviser will look first at your income and help you see if there is any way that this can be increased. Next, we look at your spending – are you spending too much in some areas or too little in others, can you get better value out of the money you have available to you.
Once we have looked at these aspects, we then look at your debts – where is money owed, are there any arrears, how can we make the situation better? We know that most people want to pay what they owe, but sometimes, changes in circumstances just make that impossible. Your Money Adviser will help you in working out what you can afford, and then will support you in discussing this with your creditors.
Voluntary arrangements and personal insolvency
Many people who come to MABS are assisted in reaching a voluntary arrangement with their creditors. This means that both you and your lenders are agreeing to a new arrangement – it is voluntary, and the particular details of the arrangement and its consequences will be discussed with your Money Adviser.
Since 2013, new statutory solutions are also available, as new law in insolvency was introduced. Such arrangements are approved through the courts, so accessing these is a little different. Again, your Money Adviser will explain these to you as they may suit your situation. One of the solutions under this insolvency legislation is a Debt Relief Notice (DRN), which is available through MABS.
While MABS has always provided advice on mortgage arrears, MABS now has a dedicated confidential, free, and independent mortgage arrears service. Our Dedicated Mortgage Arrears Advisers are available throughout the country to give you mortgage arrears advice and refer you to other free professional services.
You can make an appointment with the dedicated service by calling the MABS Helpline on 0761 07 2000.