Welcoming you back – Reopening Our Offices

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31st May 2021

MABS knows that balancing your money in the best of times can be tricky. We also know that balancing your money in uncertain times can be even more challenging. That is why we have been here throughout the pandemic to help you when you’ve needed us.

Over the past 14 months, we had to limit public access to our offices, but our Money Advisers have been here. Although we might not have been able to meet face-to-face, we have always had your back, providing our services by phone, email, Zoom and online chat.

The time has now come to reopen our doors on a limited, appointment-only basis. Don’t worry; we have assessed our offices and implemented several measures to make sure they are compliant with health and safety, and the COVID-19 guidelines.

Keep reading to learn about the measures we’ve put in place, designed to keep everyone safe and healthy while also providing you with the support and help you need.

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Where possible, a one-way system has been put in place. This will mean that you will come in one door and leave through a different door.


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Floor signage, posters and other visual prompts will be displayed throughout the reception, in the consultation rooms and staff areas. This is to remind everyone to keep 2 metres apart and follow public health guidelines.

Everyone is required to wear a face-covering (staff & visitors). No one will be allowed into a MABS office without one unless medically certified.


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Sanitising stations will be available in all areas so that members of the public and staff can sanitise regularly.

There will be regular reminders to follow public health guidance, such as the best way to sneeze or cough to reduce potential spread.


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Clear Perspex shielding has been put up in all areas where a staff member will be interacting with you.

These are in place to limit the potential spread of the virus when two people are close together for a limited time.


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All consultation rooms have been set up with plastic shielding to limit the spread of the virus.

Consultations are strictly by appointment and limited to 15 minutes. The consultation room is sanitised between use.


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Regular cleaning and sanitisation is carried out in all public and staff areas to make sure the area is safe and clean.

These measures are in addition to regular cleaning and sanitisation tasks done throughout the day.


COVID-19 Measures – Our Staff

We’ve put these measures in place to make sure that the risk to you and our staff is reduced.

Our staff have completed COVID-19 specific hygiene and safety protocols training, in line with the Government’s Returning to Work Safely Protocol. Our staff are being briefed regularly on new developments and are implementing best practice measures such as:

We have worked hard throughout providing support to you by phone, email and Zoom, and we are looking forward to welcoming you to our offices in person again!

You can call the MABS National Helpline on 0761 07 2000, Monday to Friday, from 9am to 8pm, WhatsApp 086 035 3141 (opens in a new tab) or find the contact details for your local office.

Follow @MABSinfo on Twitter and Facebook and Instagram for further updates.