COVID-19: - CRU Extends Measures to Assist ConsumersFollow @MABSinfo
Updated 15:30 | 17th April 2020
Commission for Regulation of Utilities Extends COVID-19 Customer Protection Measures to Assist Consumers
Following the recent extension of government measures regarding COVID-19, the Commission for Regulation of Utilities (CRU), along with Gas and Electricity Suppliers, has extended the moratorium on domestic electricity and gas disconnections to June 16.
You can read the new announcement here
In light of recent government measures regarding COVID-19, the Commission for Regulation of Utilities (CRU), along with the Gas and Electricity Suppliers recognise that some customers may be isolated at home over the coming days and weeks.
While for most electricity and gas customers this will not have an impact, the CRU has put in place measures to assist prepayment meter customers during this period to ensure they remain connected to their electricity and gas supplies.
Prepayment Customers should to continue to top up their meters to ensure continued service over the coming days and weeks.
In line with measures normally taken for bad weather events, domestic disconnections have been suspended.
These customer protection measures will come into effect from 08:00 on Tuesday, 17 March.
You can read the original announcement here
Posted 16:15 | 16th March 2020
MABS offices remain closed for face-to-face appointments until further notice. If you were scheduled to meet with a MABS money adviser for a face-to-face appointment, then MABS will contact you directly and will support you over the phone.
You can contact your local MABS office or call the MABS Helpline on 0761 07 2000, Monday to Friday, from 9am to 8pm or you can check the MABS website for further updates and guidance.
For further information on COVID-19, please use these trusted information sources on COVID-19
- Latest updates on COVID-19 on Gov.ie
- Information on COVID-19 from the Health Protection Surveillance Centre
- Overview of COVID-19 on Citizensinformation.ie