COVID-19: - CRU Extends Measures to Assist Consumers

Updated 15:50 | 27th March 2020

Commission for Regulation of Utilities Extends Covid-19 Customer Protection Measures to Assist Consumers

Following the recent extension of government measures regarding Covid-19, the Commission for Regulation of Utilities (CRU), along with Gas and Electricity Suppliers, has extended the moratorium on domestic electricity and gas disconnections to April 19.

You can read the new announcement here

Original Post

:

In light of recent government measures regarding Covid-19, the Commission for Regulation of Utilities (CRU), along with the Gas and Electricity Suppliers recognise that some customers may be isolated at home over the coming days and weeks.

While for most electricity and gas customers this will not have an impact, the CRU has put in place measures to assist prepayment meter customers during this period to ensure they remain connected to their electricity and gas supplies.

Prepayment Customers should to continue to top up their meters to ensure continued service over the coming days and weeks.

Disconnections

In line with measures normally taken for bad weather events, domestic disconnections have been suspended until March 29.

These customer protection measures will come into effect from 08:00 on Tuesday, 17 March.

You can read the original announcement here

Posted 16:15 | 16th March 2020


MABS offices remain closed for face-to-face appointments until further notice. If you were scheduled to meet with a MABS money adviser for a face-to-face appointment, then MABS will contact you directly and will support you over the phone.

You can contact your local MABS office or call the MABS Helpline on 0761 07 2000, Monday to Friday, from 9am to 8pm or you can check the MABS website for further updates and guidance.


For further information on Covid-19, please use these trusted information sources on COVID-19